Caterer.com Recruiting in Hospitality Podcast

How to change the poor perception of careers in hospitality and to attract more people into your roles

Founded in 1990, Springboard was created by Stephen Moss to support the hospitality industry. It continues to provide  advice, training and skills courses to those at the start of their career and tackling the challenges faced by the industry, including staff and skills shortages and misrepresentation about what a fulfilling career the hospitality industry can offer.

In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Patricia Teixeira, Ambassador Project Lead from Springboard, Esther Brittan, HR Operations Manager UK&I  from Hilton and Michael Taylor, Learning & Development Manager, and the Springboard Ambassador of the Year winner from Sodexo.

We discuss the incredible work Springboard do to change the perception of careers in hospitality and to help drive more people into the hospitality industry.

We’ll cover:

• Who are Springboard, what it is they do to get more people in to the hospitality sector
• The ongoing issue of the poor perception of the hospitality industry and what it is those working in it can do to take action to change this
• Michael Taylor, the Springboard Ambassador of the Year shares his highlights from being an ambassador over the last 8 years and why he encourages more people to get involved
• We find out why the Springboard Ambassador's programme has been so beneficial to Hilton to attract more people into their roles

Find out how Springboard can help your business to attract more people into your roles.  Take a listen today.

To learn more about Springboard visit springboard.uk.net

Walk for Wellbeing - How to champion wellbeing in the hospitality industry

The Walk for Wellbeing is rapidly approaching! This presents an ideal occasion for hospitality teams to unite, step into the great outdoors, and generate crucial funds for Hospitality Action.

From September 30th to October 15th you are invited to join the hospitality community in walking for a good cause, but in the meantime take a listen to our latest episode of Recruiting in Hospitality where we speak to the Founder of Walk for Wellbeing, Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action and Olajide Alabi from Turtle Bay

Join us as we explore wellbeing in the hospitality industry.

In this podcast we look at:

• How we can all embrace wellbeing in the workplace and promote change in the hospitalty sector
• How we can inspire people in the industry to be kind and to look after themselves too.
• We speak to Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action about Walk for Wellbeing and the importance of this event to raise much needed funds for Hospitality action to allow them to continue supporting those struggling in the industry
• Olajide Alabi from Turtle Bay talks about his own personal experience and what Turtle Bay are doing to tackle wellbeing in the workplace.

To learn more about Walk for Wellbeing and to get involved visit www.walkforwellbeing.org

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What is it really like to work for the hospitality industry for Black, Asian, and ethnic minorities?

With 1 in 3 respondents reporting that they had experienced discrimination at work and 52.5% of respondents stating that they did not know if their employer had undertaken any Equity, Diversity, and Inclusion initiatives in the past year. What is it really like to work for the hospitality industry for Black, Asian, and ethnic minorities?

In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Lorraine Copes, Founder of Be Inclusive Hospitality about the latest Inside Hospitality Report, where in it, it reveals some of the expriences of Black, Asian, and ethnic minorities working in the hospitality industry.

Lorraine shares some of her advice for employers on how they can use these findings to inform their actions to advance equity, diversity and inclusion in the workplace.

Here are some of the topics we'll cover:

• We find out more about Lorraine, and how Be Inclusive Hospitality came to be?
• Lorraine shares some of the key findings from the Inside Hospitality Report and how it can support hospitality businesses
• What’s next for Be Inclusive Hospitality and how can hospitality businesses get involved

Find out what your business can do to advance equity, diversity and inclusion in the workplace.  Take a listen today.

Show downloads

The third edition of the Inside Hospitality Survey was conducted between 31^st January and 31^st March 2023. The 3,120 views and experiences captured encompass all backgrounds, genders, ages, jobs, and lengths of service.

It includes:

• A 100-page report outlining the key findings from the Inside Hospitality Survey.
• A comprehensive account of Equity, Diversity, and Inclusion through a race lens.
• Topics covered include Careers in Hospitality, Culture & Leadership, Lived Experience and Training.
• Recommendations for businesses to consider, to advance race Equity, Diversity and Inclusion.

Download the Inside Hospitality Report: https://bit.ly/447ZpAz 

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How to improve employee engagement, productivity, and retention – featuring: Gemma Tracey from Champneys

Are you looking for ways to improve employee engagement, productivity, and retention?

This podcast is for you!

In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Gemma Tracey MCIPD, FIH HR Director at Champneys about our latest Hospitality Hiring Insider Insights, where we reveal the key insights from our latest industry research across both hospitality employers and candidates to explore the key drivers across team engagement and loyalty.

Gemma shares some of her tips and advice based on her experience at Champneys.

Here are some of the topics we'll cover:

• Insights from the latest Caterer.com Hospitality Hiring Insider
• The greatest drivers for engagement across teams
• Initiatives that can be put in place to drive greater productivity
• Strategies for improving engagement, productivity and retention
• The links between employee engagement, productivity and engagement

Find out how you can greatly improve the retention of you teams.  Take a listen today.

Show downloads

Download Caterer.com's Hospitality Hiring Insider! 

his edition is jam-packed with data & insights you won't want to miss:

• Market performance data - job postings, candidate activity, salary & benefit benchmarking
• Latest employer & candidate insights
• Caterer.com Catch Ups with leading hospitality employers... and much more!

Download here: https://bit.ly/3nvsiHz

How apprenticeships can be used as a powerful resource to boost hiring success & retention

In this episode of Caterer.com - Recruiting in Hospitality, our Client Consultant, Junior Lewis talks to apprenticeship specialist, Jenni Clarke from Umbrella Training and Jo-mandi Templeton, Head of Talent and Culture at The Montcalm about how apprenticeships can provide the hospitality industry with a powerful resource to boost hiring success and retention.

With a reduced talent pool and an ongoing skills shortage, apprenticeships provide an effective resource to reach new talent groups and build skill sets across your teams. However, many businesses are not utilising apprenticeships due to lack of information or awareness on the funds available and the overall process and opportunities.

Gain insights directly from the experts in helping you make the most of your apprenticeships and how embracing apprenticeships can in turn can provide your business with recruitment and retention success.

Don't know where to start? Take a listen today.

Show downloads 

We take you through how to overcome the challenges associated with implementing apprenticeships and provide you with advice that will equip you with what you need to build successful apprenticeship schemes.

Including:

• The benefits of having an apprenticeship programme
• The Apprenticeship Levy – what it is and how to use it
• How to get started
• How to get the most from your programme

Download the guide here: https://bit.ly/3DZcSjb

 

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The Spirit of Hospitality – featuring: Robbie Laidlaw and Chris Mitchell from Genuine Dining

In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Robbie Laidlaw and Chris Mitchell from Genuine Dining.  Both will be taking part in The Sprit of Hospitality, where they will be rowing the Atlantic in aid of Hospitality Action.

The hospitality industry has a robust sense of community but it has continued to be pushed to its limits since the pandemic with numerous layoffs in the sector.

The importance of Hospitality Action is vital in restoring and maintaining all those in the industry who have been affected, particularly those  struggling with financial and mental health issues, something that Chris and Robbie understand well and so they wanted to use 'The Spirit of Hospitality' Atlantic venture to help raise greatly needed funds for Hospitality Action so that they can continue to help as many people who need them now and in the future.

We find out the story behind this incredible adventure, the help and support Hospitality Action provides team members across hospitality and how sponsors can get involved and make a real difference to this bold undertaking.

Find out more about The Spirit of Hospitality here: www.spiritofhospitality.co.uk

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Looking back on 2022 and hospitality recruitment predictions for 2023 – featuring: Sally Beck from the Royal Lancaster Hotel and Jon Dawson from The Lore Group

In this edition of Recruiting in Hospitality, we look back at some of the great conversations we've had over the past year and reflect back on some of the conversations we have had with hospitality leaders.

We hear from Catrina Pengelley, The Nerdy Hotelier and Kris Hall, founder of the Burnt Chef Project. We also catch up with the General Manager of The Royal Lancaster Hotel, Sally Beck and Jon Dawson from The Lore Hotel Group.

They share with us the lessons they have learnt about hospitality recruitment in a post-lockdown world and ideas employers need to consider moving forward.

 

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Methods to achieve a more representative face of the hospitality industry

In this episode of Recruiting in Hospitality from Caterer.com, we explore Diversity, Equality and Inclusion in the hospitality workplace with Olajide Alabi, Equality & Inclusion Partner at Turtle Bay Restaurants and Daniel Jaghai, Senior Product Specialist at Stepstone.

They discuss with Caterer.com's podcast host, Lancelot Narayan approaches to DE&I, methods to achieve a more representative face to the industry as well as tools available allowing employers to better know candidates.

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What more can employers do to encourage people to join and stay in the hospitality industry?– featuring: Claire Bosi, Choose Hospitality – Recruiting in Hospitality podcast

Choose Hospitality is an initiative driven by the industry itself, to stimulate interest in the wide-ranging benefits of a career in hospitality.

 

In this episode of Recruiting in Hospitality from Caterer.com, we speak to Claire Bosi, co-founder of our partners, Choose Hospitality.

Created by Chef & Restaurant Magazine, and with a plethora of supporters including Gordon Ramsay, Tom Kerridge and James Martin, Choose Hospitality was created to bridge the gap of communication directly to those who are training for a career in the sector, at the same time encouraging more school leavers and job-swaps to consider the profession.

Claire discusses why Choose Hospitality is needed, how it aims to help the industry, why fewer young people are considering a career in hospitality and how perceptions can be challenged.

Find out too how you can get involved and join us in showcasing all the wonderful things a career in hospitality can bring.

Abyy Mellors , Winner of The HR in Hospitality Rising Star Award – Why it’s so important to show hospitality as a viable career!

Caterer.com has been a committed supporter of HR in Hospitality for many years. Their annual Awards of Excellence is an amazing celebration of the fantastic work being carried out for hospitality team members across the industry.

We proudly sponsor the HR in Hospitality Rising Star Award, providing a bursary for an exceptional hospitality HR professional on the cusp of a brilliant career.

This year’s winner is Abby Mellors from Mowgli Street food.

In this episode of Recruiting in Hospitality, we spoke to Abby about her career to date, her journey on the career ladder, and discussed what hospitality businesses need to do to change perceptions of a career in hospitality, so that it's no longer considered as a stop gap.

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Why the wellbeing of your team is of paramount importance to the success of your hospitality business

Caterer.com People Awards 2021 winner, Food Service provider, Compass Group shone with their entry in the Wellbeing category. At a time when circumstances were difficult throughout the hospitality industry, Compass Group understood that the well-being of their people was of paramount importance. This is as much relevant today as it was then.

Caterer.com spoke to Amanda Scott from Compass Group to discover how the Compass Group tackle challenges related to the wellbeing of their team, their decisions around their wellbeing programme and the initiatives they have in place.

Amanda also discusses adapting to, and helping her teams through, the ever-changing hospitality world and developing a wellbeing programme for the future.

Subscribe to Recruiting in Hospitality wherever you listen to podcasts.

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Walk for Wellbeing - What is it and how can you get involved?

Walk for Wellbeing is just weeks away! It’s the perfect opportunity for hospitality teams to come together, get out in the fresh air and raise valuable funds for Hospitality Action.

In this latest episode of Recruiting in Hospitality, we spoke to the Founder of Walk for Wellbeing, Craig Prentice from mum, Camilla Woods from Hospitality Action and Adrian Ellis from The Lowry Hotel.

We discuss the origins of Walk for Wellbeing, mental health issues in the industry and challenges faced by hospitality workers in the past two years PLUS how you can get involved in Walk for Wellbeing 2022.

Subscribe to Recruiting in Hospitality wherever you listen to podcasts.

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