Caterer.com Recruiting in Hospitality Podcast

How to show solidarity to the hospitality sector and get behind #NOMORENOSHOWS

As the hospitality sector begins to re-open, bosses are warning that further no-shows could prove to be just as crippling as the pandemic itself.

In this edition of Recruiting in Hospitality, Lancelot Narayan talks to Abi Dunn from Sixty-Eight People, one of the team behind the #nomorenoshows campaign to remind us that unfulfilled restaurant and pub reservations can cost the industry billions in lost revenue.

The refresher campaign went live on Friday 9th April, with hospitality leaders, operators and employees from all around Greater Manchester asked to post the #NOMORENOSHOWS tile on their socials and calling on their own network of customers, family & friends to do their bit.

Find more resources for hospitality leaders and those that work in the sector on www.caterer.com

Hospitality in Scotland after lockdown and The CiS Excellence Awards

Shortlists for the CiS Excellence Awards have been published and Caterer.com is once again proud to partner with CateringScotland to celebrate the very best of Scottish hospitality.

We spoke to Alex Buchanan from CateringScotland to find out how the Awards for Excellence came about, how the Covid pandemic affected the awards, the addition of three new categories as well as a discussion about the recovery of hospitality in Scotland.

Leader or mentor – is there a difference and how can hospitality managers develop the necessary skills?

Caterer.com speaks to Robert Richardson, General Manager at the Cave Hotel & Resort and Rachael Stevens, Guest Services Manager at South Lodge and Chair of Institute of Hospitality, Sussex.

‘Covid-19 continues to affect the hospitality industry, with redundancies across all sector, forcing many hospitality people to take jobs below their previous roles out of necessity. It is a privilege to welcome them into our teams and learn from the knowledge and experience they bring’. (Robert Richardson)

'It’s our responsibility as managers within hospitality to coach and mentor our teams and support them. Part of that is being strong, positive and optimistic because that filters through to our teams and affects how they respond to situations.' (Rachael Stevens)

Is ‘mentor’ part of the job description though? Are the extra pressures of managing employee mental health and wellbeing affecting leaders and managers and how can hospitality ensure that our people stay strong and resilient?

Caterer.com speaks to Robert Richardson and Rachael Stevens talk leadership, mentoring and team management.

Businesses to host “invisible” Christmas parties to support hospitality industry

With the traditional office celebrations looking very different this year, a number of companies are marking the festive season a little differently by hosting a unique kind of Christmas party - an invisible one.

Spearheaded by agency Ready10, a number of companies in the PR industry have joined forces with Hospitality Action to support those who need help at what should be the industry’s busiest time of the year. Those involved have made a donation to the charity and are symbolically hosting an invisible Christmas party - and also calling on other businesses across the UK to get involved.

We spoke to David Fraser from PR agency Ready10 about an exciting new fundraising initiative, the Invisible Xmas Party, all in aid of Hospitality Action.

Find out much more in our exclusive catch up.

Support for hospitality professionals experiencing redundancy

Mary Hemsworth chats to Nina Lovatt and Jo Meredith fromThe NEXT Steps Virtual Redundancy Club

 

As a response to Covid-19, Jo Meredith and Nina Lovatt have set up the NEXT Steps Virtual Redundancy Club to support hospitality professionals experiencing redundancy.

‘It has been hard to sit by and watch friends and colleagues struggling. We wanted to do something proactive for the industry we love’.

Redundancy can affect everyone differently and Jo and Nina are passionate about helping hospitality people rebuild their confidence and develop the emotional resilience to find a new role.

Nina and Jo share what the club has to offer including more information about their development programme and how it can support the development of someone who may be facing redundancy as well as advice for employers wanting to provide more support for their employees who they have had to make redundant.

Jasper Wellbeing on how to help individuals, and hospitality businesses achieve strong resilience and wellbeing

From chef in a 2 Michelin star kitchen to wellness practitioner at Jasper Wellbeing, Shane Cooke knows what it feels like to experience burnout firsthand.

‘The first step is to recognise that something is wrong, vocalise what doesn’t feel right, and then get the help and support you need. I took the decision to leave the industry and develop the skills to help and support hospitality people to manage their mental health and wellbeing. WRAW is about building workplace resilience and wellbeing at a time when hospitality is facing so many challenges. Understanding mental health in the hospitality workplace is vital to ensuring strong and healthy team members.'

Find out more about Shane's bespoke plans to help individuals, and hospitality businesses, to achieve balanced and strong resilience and wellbeing.

Only a Pavement Away - The Covid Resource Hub

Hospitality charity, Only a Pavement Away has gone from strength to strength since being launched three years ago and in that time has seen the UK hospitality industry come together to help and support the most vulnerable in society with work within the sector.

The charity has been able to help individuals with financial support, warm clothing in winter months and practical help navigating the complex benefits system.

We caught up with founder and CEO, Greg Mangham about current projects; the Covid Resource Hub, the Five Minute Meals booklet and November’s Winter Warmth Campaign.

How the Female Hospitality Network is connecting women working in hospitality, travel, events and tourism

A platform for women working in hospitality, travel, events and tourism

Abbie Hart is the founder of the Female Hospitality Network and joined the hospitality industry in her teens as a pot washer and worked her way through university in bars and restaurants. After graduating, a chance phone call led to Abbie becoming a hospitality recruiter, eventually setting up her own agency.

We find out what prompted Abbie to create the Female Hospitality Network and the benefits for its members.

Raising awareness of diversity and inclusion in travel, tourism and hospitality

Caterer.com caught up Jamie-Lee Abtar, Executive Director of BAME Women in Travel.

BAME Women in Travel not about tokenism, it is about being given a fair and equal opportunity because we are talented, smart and capable of driving the growth and success of the UK hospitality and travel industry.

BAME Women in Travel (Black, Asian and minority ethnic), is on a mission to launch more BAME women into leadership positions and increase the number choosing to opt for a career in hospitality, tourism and travel.

Join the conversation on our social channels: LinkedIn | Twitter | Instagram

The importance of the food service sector

In this edition, we speak to Wendy Bartlett, founder of Bartlett Mitchell and Noel Mahony, co-chief executive, BaxterStorey.

Approximately 20% of the workforce are expected to be made redundant or face significantly reduced hours. As a result, the hospitality industry has come together to create the Food Service Circle, a new support network to allow them to stay connected, and continue to develop their skills and knowledge as they seek new employment.

Join the conversation on our social channels: LinkedIn | Twitter | Instagram

Inspiring Jobseekers in a new Hospitality World

“Caterers are born, it’s in our soul,” says Mary Jane Flanagan. “We have a need to ensure others have the most brilliant time.”

MJ spent the first part of lockdown creating a new Jobseekers Toolkit, aimed at jobseekers, as she explains; “It’s a no nonsense practical guide, it’s not too long and really easy to follow.

The Jobseekers Toolkit is of benefit to employers too, “Employers are really battling costs at the moment so the Toolkit is a no-cost way of giving their teams a fighting chance and showing compassion.”

Join the conversation on our social channels: LinkedIn | Twitter | Instagram

Moving forward after reopening

Caterer.com Catch Ups.

Time to catch up with inspiring hospitality people.

"Being honest with people is all important because they will remember it. Things will get better and your employer brand will only benefit."

Lance Narayan speaks to Adam Rowledge MD of Rowledge Associates about moving forward after reopening.

Join the hospitality industry conversations over on our social media channels - @Catererdotcom. You'll find us on LinkedIn, Twitter and Instagram. 

#reopeninghospitalilty #hospitality #hospitalityindustry #catchup